Frequently Asked Questions
Find quick answers to common queries regarding shopping, shipping, and returns.
Are the products on Shophine authentic?
Yes, absolutely! Shophine guarantees 100% authenticity. We source our catalog of 250,000+ products directly from official brands and authorized distributors ensuring premium quality.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) as a payment option for your convenience. You can inspect your package and pay securely when it arrives at your doorstep.
How long does shipping take?
Standard delivery typically takes 2 to 4 business days depending on your exact location. We ensure rapid dispatch through our premium logistics partners.
Can I return an item if I change my mind?
Yes! Shophine has a Free & Easy 14-day return policy. If the item is in its original, unopened condition, we will arrange a pickup and process a full refund.
How can I contact customer service?
Our dedicated support team is available during our business hours (Saturday – Thursday: 9:00 AM – 9:00 PM (Friday Closed)). You can email us at [email protected] or message us on WhatsApp at +971 55 420 8964.